Public Service Assistant II

Date: July 10, 2017
Main Library - Electronic Services - Tech Center
Hours: Full-Time (37.5 hours), possible evening and weekend hours
Salary: Grade 7, $13.65/hour


Work involves performing a variety of Library support functions/paraprofessional duties requiring specialized knowledge and experience with technology, including, but not limited to computers, software, Maker equipment, and the Internet; assisting customers in using Library provided technology and technology owned by the customer; assisting customers in using software, the Internet, Maker equipment, and related applications; assisting and instructing customers with computer skills in person, by phone, and email.

Required Knowledge, Skills & Abilities

An interest in and aptitude for library work in a technology-based setting; ability to effectively troubleshoot basic computer, device, and software problems; excellent customer relation skills, including pleasant phone manner; advanced level computer skills and aptitude for effectively helping customers with a variety of hardware and software; knowledge of all MS Windows/Microsoft Office products, electronic communication, database use, and Internet use; ability to learn and adapt to new and updated software, procedures and Maker equipment; ability to give instruction effectively; ability to interact patiently with and provide service in a manner which is respectful to customers of all ages; cultures, socioeconomic levels, and levels of computer knowledge; and ability to effectively multi-task. High School Diploma or G.E.D. required; completion of two years of college preferred or an equivalent combination of relevant education and work experience. Previous library work experience preferred. Previous work experience in a computer lab preferred. Previous customer service experience required.

Application Deadline

Monday, July 24, 2017

For consideration, applicants must either submit a resume or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or should be mailed to:

Human Resources
Akron-Summit County Public Library
60 South High Street
Akron, OH 44326-0001


Job Listings Hotline: 330-643-9105 | TTY:330-643-9005